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65 Pynsent St, Horsham VIC 3400


We’ve answered some of our more common questions and queries to help make your insurance journey smooth and easy.

If you have any other questions or queries, please contact us or book an appointment to speak with our insurance advisors.

What is the cheapest policy?

We understand that price is important and will make sure you are getting the best value for your money. However all insurance policies are different and it is just as important to look at what cover is provided as well as the price when doing comparisons. The team at Carr McRae will gain an understanding of your circumstances and what covers are important to you and make sure you get the cheapest policy that meets your needs. It’s no good getting the cheapest price if you are not covered!

What payment methods are available?

Most policies can be paid either monthly via direct debit from your bank account or credit card. Or can be paid annually by cash, cheque, credit card, BPAY or direct debit. In the rare cases that an underwriter does not offer monthly payments we can arrange premium funding if required.

What if my finance company request proof of insurance?

No problem, just provide us with the details and we will take care of it for you. We can send them a certificate of currency for your insurance anytime you require.

Can you call out and see me?

Yes, insurance being so complex and involved we actually prefer in a lot of cases to call out and discuss your insurance with you face to face. It is also of benefit to us as we gain a clearer understanding of your circumstances and can provide more specific advice after having visited your premises.

How does Carr McRae make money? Won’t my insurance cost more?

We will always give you a copy of our FSG (Financial Services Guide) that details the commission we receive and any fees charged before you decide. Generally an underwriter charges the same price if you deal with them directly as their administration costs are higher. If you deal through an Advisor we take care of all the administration and processing including managing any claims. In fact in a lot of cases we are able to access discounts and additional policy benefits that you would not be able to if dealing direct with an underwriter.

Should I deal with Agent/Advisor for my insurance or am I better off dealing directly with an insurance company?

Arranging your insurance with an advisor will save you time, be much easier, give you peace of mind that everything is covered and in most cases cost you less. In a world where everything is becoming increasingly complex it makes sense to outsource the task to an advisor and allow them to shop around, compare covers and negotiate the best deal for your insurance saving you time and money.

Which insurance companies do you deal with?

With access to 145 insurers and specialist underwriters including the 5 majors; CGU, Allianz, QBE, Vero and Zurich we have the ability to provide you the best possible solution.

I’ve thought about changing my insurance but it seems too hard and I’m concerned there may be differences in cover that I’m not aware of?

We will do all the work and make the process very simple for you. And we will provide you with advice and ensure you are getting the same or better cover. In most cases save you some money to.

What type of policy do I need?

That will depend of your circumstances and may also change as your circumstances do. The best thing to do would be to contact us and speak with an advisor so we can develop a risk profile for you and recommend which products will suit you the best.

How do I make a claim?

Each insurance company has their own process so the best thing to do is contact us and we work though it with you. In most cases we can take care of it on your behalf. We will do everything we can to make it as simple and efficient as possible. By involving us in the process we will also make sure you receive everything you are entitled.